People’s mental maps of the world determine how they see and interpret things, where they think they can go,
and how they choose to get around.

workMAPS are brief workshops developed by Peter McLoughlin to increase effectiveness, alignment, and
productivity. They chart common territory where employees need to contribute, showing the routes to take and
the dead ends to avoid.
workMAPS are an easy way for companies to provide professional mini-development for all employees.
workMAPS are your company-university-to-go.  Select the workshop(s) you want and they're ready to run.


Each
workMAP is presented by Peter McLoughlin in a one or two hour interactive session. Key content points
are included below.

w o r k M A P 1            Individual Value Creation
w o r k M A P 2            Bringing Clarity to Problem Solving
w o r k M A P 3            Decision Making
w o r k M A P 4            Planning
w o r k M A P 5            Innovative Ideas
w o r k M A P 6            Professional Self-Development
w o r k M A P 7            Interpersonal Interactions (2 hr)
w o r k M A P 8            Mental Fitness on Teams (2 hr)
w o r k M A P 9            Leading by Example on Teams (2 hr)
w o r k M A P 1 0         Managing Up
w o r k M A P 1 1         Priority Setting / Time Management
w o r k M A P 1 2         Managing Conflict
w o r k M A P 1 3         Thriving in the Matrix (3 hr)
w o r k M A P 1 4         Effective Meetings (2 hrs)
w o r k M A P 1 5         Improving & Simplifying Work Processes
w o r k M A P 1 6         Effectiveness in Difficult Issues (2 hr)


              workMAPs     ~    KEY POINTS

workMAP 1    Individual Value Creation
  • Define exactly what your job is in the big scheme of things.
  • Describe your individual contribution as a small business.
  • Identify who your customers are and what creates value.
  • Map the components of excellent performance.

w o r k M A P 2   Bringing Clarity to Problem Solving
  • Separate a mess of issues into a list of addressable items.
  • Distinguish:   a problem (where we need to determine the cause) from a decision (where we need to
    select a best alternative) from an implementation (where we need to create a robust plan).
  • Diagnose how to get people on the same wavelength.

w o r k M A P 3   Decision Making
  • Learn a logical decision-making process.
  • Organize decision information methodically.
  • Learn to identify and apply key decision criteria.
  • Lead discussions that are not circular or repetitive.
  • Lay out recommendations for clear analysis and action.

w o r k M A P 4   Planning
  • Create action plans that are comprehensive and anticipate problems.
  • Improve plans’ outcomes, responsibilities, and deadlines.
  • Stratify potential problems.
  • Initiate prevention; identify contingencies.
  • Incorporate these actions into your plan.

w o r k M A P 5   Innovative Ideas
  • Learn structured methods to generate new and different ideas.
  • Identify trains of thought that don’t normally come to mind.
  • Find offbeat insights.
  • Learn paths & techniques that lead outside the box.

w o r k M A P 6   Professional Self-Development
  • Recognize the power of development in your current job.
  • Orchestrate your own development opportunities.
  • Create the vehicles for feedback and coaching.
  • Prepare yourself to talk with your boss.
  • Position yourself for executive appreciation.

w o r k M A P 7   Interpersonal Interactions
  • Figure out why people do the things they do.
  • Build interpersonal bridges and alliances.
  • Prevent defensiveness in others.
  • Make your impact on others more consistent with what you want.

w o r k M A P 8   Mental Fitness on Teams
  • Get yourself in shape mentally for team challenges.
  • Learn to interpret what happens in ways that build the team.
  • Pay attention to the right things.
  • Learn what to expect on teams.
  • Be prepared to dig your team out of holes and prevent new ones.

w o r k M A P 9   Leading by Example on Teams
  • Share the leadership task of the teams you’re on.
  • Peer-lead good project management and crisp meetings.
  • Set the example for clear talking that creates no baggage.
  • Learn to reframe situations so the team can respond productively.

w o r k M A P 1 0   Managing Up
  • Learn to think from the manager's perspective.
  • Make your recommendations more persuasive and appealing.
  • Speak up with diplomacy.
  • Make it easier for the boss to help you.

w o r k M A P 1 1   Priority Setting
  • Get better at Prioritizing
  • Know what you need to improve.
  • Identify practical techniques that adjust the way you work.
  • Prepare yourself for doing things differently.
  • Learn to make your changes stick.

w o r k M A P 1 2   Managing Conflict
  • Accurately articulate different perspectives on the same situation.
  • Relate to interests instead of positions.
  • Consider the roots of others’ opinions, incl. values and commitments.
  • Explore what must be lost or let go of, in order to resolve conflict

w o r k M A P 1 3   Thriving in the Matrix  (2-3 hrs)
  • Understand why we use a matrix structure
  • See matrix problems as predictable & necessary.
  • Experience the demands and conflicts of the matrix.
  • Develop mechanisms for playing your matrix role effectively.

w o r k M A P 1 4        Effective Meetings
  • Understand how to make meetings successful
  • Apply specific methods to improve meetings you attend
  • Use outcomes, agendas, and member behaviors to control meetings.

w o r k M A P 1 5   Improving & Simplifying Work Processes
  • Learn a template for mapping work processes, outputs, customers, etc.
  • Use simple tools to analyze & prioritize opportunities for improvement.
  • Select quality improvement projects, such as error-proofing, reduction of waste and slack,
    increasing consistency.

w o r k M A P 1 6   Effectiveness in Difficult Issues (2 hrs)
(use this after other relevant workMAPS)
  • Move from “beyond my control” to “my realistic strategies.”
  • Transcend simple interpretations.
  • Refuse to take sides or wait for “someone must . . . before I can…”
  • Learn to describe reality and re-position events for others.
  • Recognize role conflict vs. personal conflict.
  • Find less obvious methods of influence.
  • Improve your coaching of others.  

MOrganizations perform better
Mwhen members have better maps of their work worlds.

MIncreased organizational productivity.

MGive everyone better mental maps for navigating challenges.
peter@mcloughlinconsulting.com
(617) 549-2150
Organizational Effectiveness
McLoughlin Consulting
workMAPS
Premise:M


Destination:M

Directions:M